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Terms and Conditions:


Phase Quest  warrants all products manufactured or distributed by it to be free of defects in workmanship and materials when used under normal operating conditions and when applied in accordance with nameplate specifications. This warranty shall be in effect for a period of twelve months from date of purchase or eighteen months from date of manufacture, whichever comes first. The Company will, at its option, repair, replace, or refund the purchase price of any of its products which has been found to be defective and is within the warranty period, provided that the product is shipped freight prepaid, with previous authorization, to the Company’s main establishment in Mississauga, or to the nearest Phase Quest Authorized Service Center. All return shipments are F.O.B. the Company’s plant or Authorized Service Center. Phase Quest is not responsible for removal, installation, or any other incidental expenses incurred in shipping the product to or from the Company. This warranty is in lieu of any other expressed or implied warranty – including (but not limited to) any implied warranties of merchantability and/or fitness for a particular use or purpose. Phase Quest’s liability under this warranty shall be solely limited to repair, replacement, or refunding the purchase price of the Company’s product within the warranty period and, irrespective of any other terms hereof, Phase Quest shall not be liable, under any circumstances, for any consequential, incidental or indirect damages or expenses associated with the warranted products. Commutator and/or brush wear and its associated effects are a normal occurrence and  are not covered by this warranty unless otherwise agreed to by the Company in writing. Any product of the Company, which is damaged due to misuse, abuse, and negligence or has been modified or dismantled without the knowledge or written consent of the Company, is not covered by this warranty.

Errors & Omissions

In the event a product is listed at an incorrect price or incorrect information due to typographical error or error in pricing or product information received from our suppliers or any other reason, Phase-Quest Co. shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Phase-Quest Co. shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Phase-Quest Co. shall immediately issue a credit to your credit card account in the amount of the charge.

Liabilities: website is provided for use by general public “as-is”. Phase-Quest Co., or any associated persons or companies is not responsible for any consequential loses or damages caused by use of this website


Shipping & Delivery:

Item Availability

The availability of an item is clearly noted on the Product Detail page as “In Stock” or “Pre Order.” Most items are In Stock and ready to ship. Some items are not yet available (Pre Order). For more information, please read the details below. You will not be billed for items purchased with a credit card until the items have shipped.

In-Stock Items

Most orders for In-Stock items begin shipping as soon as your online purchase is completed. Items are shipped once they are located in stock, your payment is approved, and the receiving address is verified.

Please note: expected shipment times specify when an item is expected to leave our warehouse, not when the item will arrive at its final shipping destination. After your order leaves our warehouse, delivery times vary according to the location of your shipping address.

For example, if you order an In-Stock item on Monday that leaves the warehouse in 1-2 full business days, it will leave the warehouse by end-of-day Wednesday. After your order leaves our warehouse, delivery times vary according to the location of your shipping address. Please note that business days are Monday-Friday, excluding federal holidays within the Canada.

Pre-Ordered Items

Pre-ordered items are items that are not in stock but available for advanced purchase on our site. Pre-ordered items are shipped directly once they arrive in stock. You will be notified of the status of your item via email.

Out of Stock (Backorders)

Although every attempt is made to maintain inventory of each product we offer, occasionally we may be out-of-stock on certain products. If an item is out of stock we will notify you by phone or email. If we’ve sold out you will be offered an alternative and we will tell you how long you will have to wait until new stock arrives. You will be notified of the revised shipping date and given the opportunity to cancel your order. If an item is temporarily unavailable for any reason or has a longer delivery time, then reserves the right to cancel any order if the product is no longer available. No compensation will be paid in such cases but customers will be reimbursed for the full cost of the order. Backordered items, if shipped separately, will incur additional shipping charges. You will only be charged for the items that are shipped to you, along with appropriate shipping and tax, where applicable.

Delivery of Your Items

• Delivery time of purchased items depends on your location.

• Items are only shipped during regular business days, which are Monday-Friday, excluding federal holidays within Canada. If you receive an email notifying you that your items have been shipped during a weekend or federal holiday, they will not actually be shipped until the following business day.

Methods Of Ordering gives you 4 easy options to place an order. You may do one of the following:

  • Order on-line – Follow our simple ordering process at Browse the full range of products under the products tab on the main menu. Then fill in the size and quantity you would like in the selector box on the right of the screen and follow the simple checkout process. Ordering online is convenient and secure.
  • Order by Phone – Please contact Customer Service at 1.866-676-6686, from Monday – Friday, 9:00am to 5:00pm – Eastern Time (Service en français par téléphone). Leave a message outside these hours and we’ll call you back within 24 hours.
  • Order by Email – You can also email your order to us! – – Please specify what product you are ordering and where you would like your product to be shipped. Be sure to include your phone number along with your name, address, and order description.
  • Order by Mail or Fax, send us your order!